An article by Ian Burke as published in the Maine Antique Digest March 1990Problems in Cut Glass This is a story about cut glass, old and new, a story abouttrust and betrayal, about courage and cowardice. If the tests andsuspicions of a number of collectors are correct, over the last few years asmany as a thousand pieces of recently cut glass with a market value as highas $5 million have been represented and sold as genuine antique Americanbrilliant cut glass. In the early 1880s, a few American glass companies, such as T.G.Hawkes and C. Dorflinger & Sons, began to develop a new style of cut leadglass, one that diverged from its Anglo-Irish antecedents toward deeper,allover cutting with more elaborate designs. This often intricately cut style, termed “rich cut” by Americanmanufacturers (now called brilliant cut), flourished for the next 30 yearsuntil the First World War, when rationing, and rapidly rising labor costscrippled the industry and began the demise of cut glass production inAmerica. Cut glass was always labor intensive, used high quality leadglass blanks, and was consequently expensive. In spite of its high price,it became very popular and ultimately was produced by more than 350companies in at least 2000 recognized patterns. Largely ignored by major museums until recently, brilliant cutglass has always had a small but devoted group of collectors. In 1978, sucha group organized the American Cut Glass Association, which had grown to1400 members by 1989, with well-organized annual conventions that regularlydraw 400 members. These conventions feature speakers, workshops, and aspectacular dealers show that consistently exhibits the largest amount offine American cut glass for sale in one location. At the 1983 American Cut Glass Association’s convention inCherry Hill, New Jersey, Leonard Pearson, an attorney and dealer in Miamiwho specializes in colored cut glass, told the audience of collectors that,in his opinion, a great deal of the colored, cut to colorless glass that hehad seen recently was fake, probably being currently produced in Europe. Needless to say, his remarks were very controversial and causedconsiderable dismay among collectors. Although many had noticed the suddenand substantial increase in the number of colored pieces for sale,particularly in very rare patterns such as Grecian, Wedding Ring, Aztec,Queens, and others, and even though experienced collectors and long-timedealers had rarely seen such pieces before, the reaction to Pearson’scharges was generally one of hostility and disbelief. Some even accusedPearson of professional jealousy. An editorial in the Hobstar (the ACGA’s monthly publication)signed by ACGA President Carol Parks immediately following the conventionindirectly criticized Pearson, claiming that “rumors, gossip, and innuendospersist through viciousness and not in fact.” Parks did, however, appointher husband, Jim Parks, a successful oil man from Oklahoma City who hadassembled an enormous collection over the years that knowledgeablecollectors call one of the best in the country, to head an authenticitycommittee. For a time collectors seemed to become noticeably more cautiousabout purchasing colored glass, prices softened, and less of it was seen atshows. Pearson, however, had also said that whoever had the skills andthe blanks to produce fakes in colored glass could certainly do so incolorless glass as well. Unfortunately, he was all too prophetic. Several years passed, and some collectors and dealers begancommenting once again on the number of pieces in rare patterns that were forsale, this time in colorless glass. At the ACGA’s 1987 convention inWashington, D.C., the quantity of truly rare patterns was staggering.Several dealers displayed not only 14” and 15” round trays, but matchingsets of 7” plates and bowls in patterns such as Concentric Circle, Panel,and Trellis. Other shapes, such as decanters, carafes, jars, and vases,were also seen in equally rare patterns. When the few dealers selling these truly fabulous pieces werequestioned about their sources, the explanation seemed similar but logical:the pieces were from old collections and were being sold now because theowners needed the money or were no longer interested in collecting. Still,the quantities of rare glass were unprecedented and the questions aroseagain. The talk was that many of these rare pieces were not old. HarryKraut, a long established New York dealer in rare cut glass, said, “I justdon’t understand how a few dealers can suddenly turn up all these museumpieces.” But Kraut and others who had suspicions were unwilling to say thatthey thought the pieces were fakes. Prior to the 1987 convention, nearly all collectors thoughtthemselves immune from fakes, which have always plagued other types ofAmerican glass. No one seemed to have the skills today to cut glass inthese extremely intricate brilliant patterns. Even if some European-trainedcutters might be capable, it didn’t seem economically feasible to spend aweek or so cutting and polishing a piece and still make a profit, even if itcould sell for $5000 to $10,000, as many of the rarities in cut glass do. This assurance was shattered when Herman Defregger, a cutterworking for Pepi Hermann’s crystal shop in Gilford, New Hampshire, made apresentation at the Washington convention showing several bowls that he hadcut in very elaborate designs using distinctly American motifs. Collectorswere stunned to hear that each of these bowls only took a few hours toproduce using diamond wheels for cutting, instead of the stone and ironwheels used during the brilliant period. Hermann regularly produces a number of stock items, such as 12”trays in intricate, traditional designs (but not copies of old patterns)that list for $788 each in his catalogue. This writer showed Defregger a rose bowl in Grecian, red cut toclear, that was earmarked for the auction, and asked if he could duplicateit. He said, “Easily. The blanks are available in Germany, and the cuttingwould only take half a day.” This rose bowl, if old, would easily sell for$5000. Clearly, there could be immense profits made by selling newly cutglass as old. Despite this dramatic revelation, many collectors still felt thecontinued stories of newly cut glass, now more persistent than ever, justcould not be true. Part of this reluctance to believe these rumors was thecontinued reassurance from the chairman of the ACGA’s authenticitycommittee, Jim Parks, that the rumors were simply the products of jealousyby less successful dealers and “troublemakers.” In 1986, Bob Hall, a collector from Wichita, Kansas, beganselling glass professionally. He had previously assembled in just a fewyears a large collection that was, by any standard, magnificent. He hadpurchased many of his major pieces from Herb Wiener, a dealer then living inHouston, now in Austin, and co-author of Rarities in American Cut Glass.Wiener, a tall flamboyant figure in cowboy boots who was rarely seen withouta cigar, had become the best known dealer in rare American cut glass andexhibited at a number of major shows, includingMiami Beach, O’Hare (Chicago), Houston and Pasadena. Nearly every seriouscollector had purchased glass during the past ten years from Wiener, someassembled entire collections from him. Hall, while doing antiques shows, buying glass, and viewingcollections in many states, discovered that patterns he had thought werequite rare were in fact in many collections, often in very unusual sizes andshapes. Patterns such as Aztec, Byzantine, Rex, Alhambra, ConcentricCircle, Grecian, Columbia, and others seemed to be much more common thananyone had realized. According to Hall, one day in October 1986, his wife, Garnett,made the observation that certain pieces in their collection needed to becleaned much more often than others. She asked Bob, “Didn’t you get all ofthese from Herb Wiener?” Hall confided his suspicions to his close friend, Max Redden,also from Kansas, a very well-known and highly knowledgeable collector.Redden had been developing his own ideas about the large number of rarepieces he had seen at shows and in collections and together they decidedthere were just too many unanswered questions. Both of them came to theconclusion that much of this glass was newly cut because of variouscharacteristics that did not match known old pieces. In late October 1986, Hall confronted Herb Wiener, who deniedthat any of the glass he sold was new or fake. Wiener did agree, however,to refund Hall’s money in exchange for pieces Hall felt were questionable.In November 1986, Wiener signed a promissory note in favor of Hall for$91,550, payable at $5000 per month. Wiener paid Hall a total of $70, 379.50 and then for reasonsstill unclear, refused to make further payments. May 4, 1988, Hall filed a lawsuit in the State District Court inAustin, Texas, against Herb Wiener and his business, Collector’s House ofAntiques. The suit was “to recover for damages for breach of contract,breach of express and implied warranties, fraud, and deceptive tradepractices.” Hall claimed in his filing that from 1983 to 1986 he hadpurchased from Wiener “certain pieces of cut glass which Defendantsrepresented and expressly warranted to be Authentic American BrilliantPeriod cut glass circa 1880-1915… Those representations were false and thecut glass was in fact a less valuable form of glass.” Hall claimed actualdamages of $327,759.50 and asked for treble that amount, almost $1 million,as allowed by Texas law, “if the first trier of fact finds that the conductof the Defendants was committed knowingly.” In case the trier of facts had any doubt, Hall asked for $2million exemplary damages because he claimed, “Defendants’ conduct…was donewilfully and intentionally…” Wiener’s answer filed in court denied that any of the glass “wasnot authentic,” denied that Hall “is a consumer as that term is defined inthe Texas Deceptive Trade Practices Act,” and claimed that Wiener was“pressured and coerced…into signing the [promissory] note…” Wiener also counterclaimed that he and Hall were competitors inthe business of selling cut glass to the public and that Hall had“willfully, recklessly, and heedlessly defamed counter-plaintiffs [Wienerand the Collectors House of Antiques, Inc.] by stating to third parties thatcounter-plaintiffs are selling cut glass which is not authentic or genuine…” The majority of the glass Hall contended was new consisted often 15” round trays, all in rare patterns, with ten sets (six pieces perset) of matching 7” plates. The trays alone had sold for $6500 to $21,000each, and the 7” plates averaged $1500 each. Hall did not dispute asubstantial quantity of other glass he had purchased from Wiener, because itappeared to be genuine. During late 1987 and early 1988, Hall, Redden, and othersdeveloped a series of tests or observed characteristics that they felt coulddetermine whether cut glass was old or new.First, the blanks used for certain pieces, such as 7” plates (a form verymuch desired by collectors), were distinctly thicker and had different crosssections than known originals.Second, when signed, the acid-etched signatures on suspect pieces weresmudged rather than clear and distinct. The signatures on originals arealmost always sharp, even if faint.Third, most but not all of the questionable pieces had faint parallelstriations in the major miters, which was later shown to have come from theuse of diamond wheels to cut the glass. Documented old pieces neverexhibited these marks except where recent repairs had been made with adiamond wheel.Fourth, all of the suspect pieces were in mint condition without any damageor wear marks on the bottoms. This was highly unlikely if the glass wasreally 80 or 90 years old. By contrast, virtually all of the documented oldcut glass showed at least some wear on the base and sometimes minor damageto other surfaces.Signs of wear are a well-known standard in judging glass of any period.Either the absence of wear or the presence of faked (ground) wear is usuallya tip-off. The absence of wear marks had been a major clue that helpedDwight Lanmon, director of the Corning Museum, uncover a series of fakes inblown three-mold glass (see Journal of Glass Studies Vol. XV (1973)143-173).Finally, and probably most important, they discovered that nearly allgenuine American brilliant period cut glass will fluoresce a pale limeyellow under long wave ultraviolet light (blacklight), while the newly-cutglass fluoresced a distinct purple-pink. The pale yellow fluorescence ofold glass was remarkably consistent, somewhat surprising considering that atleast 20 American companies produced blanks during the 35 years or so thatbrilliant cut glass was produced. This fluorescence seemed unrelated to thelead content because non-lead 19th-century American pressed glass fluorescesa similar yellow.But they also discovered that intaglio pieces and patterns produced verylate in the period (circa 1920), such as Hunt’s Royal, fluoresced thepurple-pink associated with new glass. This meant that the blacklight testwas not diagnostic for late glass, but was consistent with the theory thatglass composition had changed.It is now believed that the difference in fluorescence between old and newglass is due to the deliberate presence of small amounts of manganese oxidesused in the old formulas to decolorize glass. After the brilliant period,glass chemistry advanced, and manufacturers no longer needed thesecompounds.Dr. Robert Brill, museum scientist at the Corning Glass Museum, explainedwhy the new glass had to be cleaned much more often than old glass. Leadglass made in Europe today has a higher sodium content than old Americanlead glass, which attracts moisture to the cut surfaces. This moisturetends to dissolve surface dust and create a scum.Further supporting the validity of these tests was that the questionableglass always failed more than one test. For example, an 8” bowl in theAztec pattern had a smudged Libbey signature, diamond wheel marks, andpurple-pink fluorescence. A 7” plate in Rex was cut on a very thick blankwith an indistinct Tuthill signature and had a purple-pink fluorescence.Both pieces were in mint condition without any sign of wear on the bottoms.Hall and Redden looked at literally hundreds of pieces of glass in manycollections and several well-known museums to confirm that these tests couldindeed distinguish old from new glass. With the assistance of KennethWilson, former curator at the Corning Museum of Glass and a recognizedauthority on American glass, they blacklighted ten pieces of Libbey glass ofabsolutely known date and provenance at the Toledo Museum, including thegreat punch bowl made in 1904 and exhibited at the St. Louis World’s Fair.Most of these pieces had come directly from the Libbey Glass Company. Thisexamination confirmed that all fluoresced as expected: lime yellow withnone of the purple-pink characteristic of the new glass.In addition, Hall had hired a number of other consultants, including severalglass chemists, to further confirm the validity of these and other tests.Pepi Hermann, the highly-experienced European-trained cutter who produceshigh-quality contemporary cut glass in his New Hampshire shop, was one ofHall’s consultants. Hermann is convinced that the blanks for the new glasscame from Europe, probably Germany. He used German and Austrian blanks,which, when blacklighted, fluoresced purple-pink, similar to the suspectedpieces.In 1988, Hall had the Corning Glass Laboratories conduct spectrographic andquantitative chemical analyses of pieces of both known old glass andsuspected fakes. The results confirmed suspicions:1. The lead content of the suspected reproductions was quite uniform,24-25% by weight. The lead content of the old pieces was more variable butalways considerably higher, 34-36% by weight.2. The sodium content of the suspect glass was at least ten times higher,2-3%, than in the old pieces, which were 0.1-0.25% by weight. Thisdifference would account for the surface film so often seen on suspectpieces.3. The manganese content of the suspect pieces was in trace amounts, lessthan 0.01%, but the old pieces had 0.02-0.10% by weight. This means thatthe old blanks had between two and ten times as much manganese, which wouldaccount for the difference in fluorescence.4. In general, the composition of the suspected reproduction pieces wasextremely uniform, indicating a single source for the blanks. Thisuniformity contradicts the claim that these pieces were from differentcompanies. The old pieces showed much more variation, which would beexpected from different companies.Hall and Redden continued to look at collections around the country andcontinued to discover large quantities of glass that they felt was suspect.Hall said he saw at least eight collections with $50,000 worth of bad glassin each. Not all the collectors agreed, however. At least one owner isconvinced his glass is genuine and does not believe in blacklight testing.NOW COMES THE SCARY PARTEven collectors with much more modest collections began to find “bad”pieces. This writer had two, a large rose bowl in Chrysanthemum, purchasedfor $1400 in 1986 from Ray and Grace LeFevre, and an ice bucket in Aztec,purchased for $3500 in 1988 from Billy Rau. Both items were returned to thedealers and money refunded. Many months later neither dealer would commentas to whether those pieces were later resold to collectors.This writer spoke with a number of collectors who claim to have purchasedbad glass. Paul Cheyney, a long-time collector from Iowa with a 1300-piececollection of many rarities, claims to have purchased $79,000 of bad glassover the past six years. These include a set of seven 6” square plates inByzantine, a 14” round tray in Arabian, a 15 ˝” round tray in Waldorf, a 12”round tray with six matching 7” plates in Aztec, and an enormous jar inAberdeen.Art Clardy, another Louisiana collector, claims to have $85,000 in fakes,primarily 14” and 15” trays in rare patterns, such as Kensington andTrellis. Four other collectors interviewed at the New Orleans conventioneach claim to have $10,000 to $30,000 in bad glass. Three of them,including Clardy, have tried repeatedly to contact the dealer involved buthave never received replies. All these collections were reviewed by Redden,who is convinced the suspect pieces are fakes.Jim Parks, the authenticity chairman, convened his committee at the 1988Toledo, Ohio, convention for the first time since he was appointed in 1983.Max Redden, a member of this committee and clearly the driving force touncover the dimensions of the problem, first proposed that the dealers’ showbe vetted and dealers be forced to remove any glass that the committee feltwas fake or questionable. Initially, Parks was opposed to this, fearingthat the Association could be sued, but finally agreed.The dealers’ show was vetted using blacklights, and approximately 70 piecesof allegedly bad glass were discovered, most in the booths of three dealers.One dealer claimed that all of his glass had come from old collections,except for a group of thirteen 7” plates purchased immediately prior to theconvention. These plates, all in the rarest patterns, such as Nautilus,Rex, Byzantine, and Alhambra, were priced at $1500 to $2500 each.Neither ACGA President Bill Watterson or Jim Parks would initially discloseeven the number of pieces removed from the dealers’ show much less thedealers’ names. At the convention both attempted to minimize the impact byclaiming that it was “only a tiny percentage of the glass in the show.”This was true on the face of it, but it ignored the fact that nearly all ofthe pieces removed were rare and expensive and constituted a significantpercentage of the glass priced above $1000 that was displayed for sale.Membership pressure forced a special session on authenticity, in whichRedden described the tests and the tremendous amount of fake glass he hadseen during the past year in various collections. By the end of theconvention many collectors in attendance began to realize that most cutglass in a rare pattern purchased within the last seven or eight yearswithout an ironclad provenance should be considered suspect until tested.An equally large number of collectors and dealers still did not think thesetests could determine whether the glass was new or old and felt this wasjust a tempest in a teapot.Some of those unconvinced by these tests have attempted to explain theresults by noting that a few American companies were known to haveoccasionally used European blanks. This still would not explain theconsistent difference in fluorescence between documented old glass and thesuspect pieces, to say nothing of the invariable association of diamondwheel marks and smudged signatures on pieces that fluoresce purple-pink.Others claimed that diamond wheels were used by a few companies during thebrilliant period, but Estelle Sinclaire, co-author of The Complete Cut &Engraved Glass of Corning, said she has never found any reference to theexistence or use of diamond wheels in cutting glass prior to 1940. JohnJepson, retired president of the Norton Company, which had a virtualmonopoly on abrasive wheels in this country prior to World War II, said heremembered diamond wheels first being used in industry during or slightlyafter World War II.Pepi Herrmann said he first saw diamond wheels being used to cut glassduring the 1950s, when he was an apprentice in Austria. He said thatdiamond engraving wheels may have been used earlier, but these are quitedifferent from cutting wheels.During the remainder of 1988 and early 1989, Hall, his consultants, andattorneys continued to gather evidence for the lawsuit. Wiener was forcedto produce financial information and purchase records. But the court placedthese disclosures under a protective order, which prevented Hall and hisattorneys from disclosing any information to others. In response toquestions from this writer about sources of some of his “landmark” pieces,Wiener said that he really didn’t keep records of the individual pieces andhad to rely on his memory.Certainly one of the most important keys to defending the authenticity ofthis glass is the ability to document previous ownership. Without any sortof provenance, serious questions will remain about rare pieces, especiallythose that “fail” the tests.ACGA CREDIBILITY?By now the appropriate response for the ACGA was to have published anarticle in the Hobstar, alerting members to the apparently widespreadproblem of fakes and describing the tests in detail. But Bill Watterson andJim Parks still refused because they feared the possibility of being sued,both personally and for the Association. The Association’s counsel, GraySexton of Baton Rouge, had told them repeatedly that they had nothing tofear as long as they only expressed opinions and didn’t name names.Sexton, who by this time was also helping represent Hall in his lawsuit, wastold by Watterson that Sexton should resign because of a “conflict ofinterest.” When news of this leaked out, few felt that Sexton had a realconflict of interest; in fact some argued that Sexton would be invaluable tothe Association because of his knowledge of the case. Sexton, however,resigned as the ACGA’s counsel in early 1989.In July 1988, the ACGA’s board of directors voted to spend $5000 forresearch on the problem of fake glass, but one year later no action had beentaken and none of the money spent. So the ACGA, at the national level,remained silent. As the months passed local chapters took the initiativeand began doing programs describing the fakes and testing methods. Thisapproach proved effective and alerted even more members to bad glass intheir own collections.But those collectors who did not belong to chapters, either because ofgeography or disinterest, remained largely ignorant of the problem.The only reference to fakes in the Hobstar was contained in the accounts ofchapter meetings that were first published in November 1988, which in turnspurred other chapters into duplicating these programs. Finally in March1989, Parks wrote an article on blacklighting glass, but he did not use thework “fake;” instead he labeled it “questionable glass” without anyexplanation or background as to why it was “questionable.”In a May 1989 interview, Parks said he had long suspected that a greatnumber of these rare pieces were fake, but could not prove it.In April 1989, just as Wiener was about to be deposed, he and Hall resolvedtheir lawsuit under a confidential settlement, with both parties prohibitedfrom disclosing the specific terms. In addition Hall’s research andpretrial information were to be kept confidential.Wiener, in a May 1989 interview with this writer, denied that any of theglass was new and said that it had all come from a number of large oldcollections. When asked why so many of these rarities had emerged, hereplied that rapidly rising prices for rare glass were drawing good piecesinto the market. He also said “these tests prove nothing,” and criticizedthem for their lack of scientific precision. He did allow that there mightbe a few pieces of “bad” glass in circulation, but certainly not the amountclaimed by Hall and Redden.At the ACGA’s 1989 convention in mid-July in New Orleans, the dealers’ showwas vetted. This time only two new pieces were discovered, proof that thetesting was having its intended effect. Redden presented an hour-long slidelecture illustrating the differences between the new and old glass, whichwas very well received. Few collectors left unconvinced that this glass isnewly cut. In addition, Redden constructed an ingenious light box thatallowed people to clearly see the difference in fluorescence between the newand old glass placed side by side.In November 1989, Jim Parks resigned as chairman of the authenticitycommittee and was replaced by Max Redden. In the January 1990 issue ofHobstar, Redden published an article describing the characteristics of thesuspected newly cut glass, estimating that $3 to $5 million worth of badglass had been sold over the last eight to ten years.Redden’s article was the first official warning by the ACGA to its members.The article listed the following 36 patterns that he determined had beenreproduced, all immediately recognized by cut glass collectors as rare:Aberdeen, Alhambra, Arabesque, Arabian, Assyrian, Aztec, Byzantine, Calve(triple miter), Chrysanthemum, Cluster, Columbia, Comet, Concentric Circle,Coronation, Croesus, Delphos, Drape, DuBarry, Genoa, Grand Prize, Grecian,Imperial, Isabella, Kensington, Marcella, Nautilus, Panel, Queens, Rex,Shell, Theodora, Trellis (Lattice & Rosette), Waldorf (Quatrefoil &Rosette), Wedding Ring and Wheat.Assuming that this questionable glass is new, still unknown is who actuallycut and signed the blanks. Most believe it was done in the traditionalfashion with skilled cutters holding the glass, while a few feel thatcomputer-guided cutting equipment was involved. But since it wasdemonstrated at the 1987 ACGA convention that at least one cutter in Americacould produce glass of this quality, it is safe to assume that at least afew other cutters have the same skills.Redden wrote in his Hobstar article, “I am still doing intensiveinvestigation and hope to apprehend the person or persons who cut this fakeglass.”And what of the problem glass itself? It has not been seen lately at majorshows, but AN ENORMOUS AMOUNT IS STILL IN COLLECTIONS, RECOGNIZED ANDUNRECOGNIZED, and several dealers admitted to having pieces that werereturned by customers. Many think that sooner or later it will begin toemerge, especially when collectors begin selling bad pieces. Dealers andauctioneers will face the challenge of labeling the bad glass “new” or“reproduction.”There may be even a new generation of fakes as forgers improve their alreadyformidable techniques in reaction to collectors’ increased ability to detectproblems. Given their obvious skills and sophistication, they may eithertry to produce new blanks that fluoresce correctly or buy out uncut blanksthat are still occasionally seen for sale. If they are successful, theblacklight test alone will not identify what could be a second generation ofnewly cut glass.Furthermore, this writer has recently seen at least two examples ofobviously newly cut glass that appeared to have been wood polished, whichwould remove any diamond wheel marks.Even more disturbing, however, are some recently offered pieces in very rarepatterns that are unsigned (many companies did not acid stamp their glass),absolutely pristine with no wear marks or even minor flakes, whichfluoresced correctly. Several of these pieces seemed suspiciously shaped orabnormally thick, and in this writer’s opinion, are fakes.Consequently, it cannot be emphasized enough that collectors much continueto be skeptical of any rare, unsigned pieces without documented provenance.Further, no single test should be relied upon to determine authenticity.Will there be further court action? Probably not in civil court. The costof another lawsuit might prove prohibitive. Hall estimated that he hadspent $70,000 in research, travel, and attorneys’ fees and would have spentanother $80,000 to complete the trial. Collectors who might have planned touse Hall’s research in another trial have been blocked by the settlementterms, which declared the information confidential.The criminal court is a possibility, however. In the late fall of 1989, theFBI began an investigation after receiving a complaint from one of thecollectors who felt he had been badly burned. By January 1990, FBI fieldagents had interviewed a number of collectors (including this writer) andseveral dealers, but would not comment on their findings.Dealers admit that Hall’s lawsuit and fears of fake glass have shaken theconfidence of many of their customers and have had a substantial impact ontheir sales and prices for rare pieces unless they have been absolutelyauthenticated.Refunds were understandably a sensitive issue with most of the dealers, andsome refused to discuss the issue. Elias Bustamante, a dealer and showpromoter from Atwater, California, and Bob Hall said they had each refundedin excess of $50,000 and would continue to offer refunds to customersdissatisfied for any reason.Collectors, whether of glass, furniture, or paintings, must realize that ahealthy dose of skepticism in regard to sellers’ claims can help preventmuch grief.Clearly, the two real heroes here were Bob Hall and Max Redden. These menspent tens of thousands of dollars (particularly Hall) and hundreds of hoursto pursue this cause with little support and, in some cases, activeopposition. Their courage, conviction, perseverance, and sense of moraloutrage publicized this problem, which might not have ever come to lightwithout their efforts. All collectors, museums, and honest dealers, now andin the future, owe them a tremendous debt.